Can I get a refund?

Here's a clear breakdown of when refunds are and aren't available.

Our 7-day satisfaction guarantee

If you're not happy with your first Brand Plan or Business Plan purchase, email support@logo.com within 7 days of purchase from the email address on your account and tell us why. We'll refund that purchase in full. The guarantee covers LOGO.com's own services, and is limited to one refund per customer. Renewals are covered below.

Brand Plan renewals

If your Brand Plan renews and you haven't used it since the renewal, email support@logo.com within 7 days of the renewal charge and we'll refund the renewal and cancel your plan. After 7 days, or if the plan has been used since it renewed, the renewal isn't refundable, but we'll cancel it so it won't renew again. Domain and Business Email renewals are never refundable.

If your plan included a free domain, the domain's standard price is deducted from your refund and the domain stays registered to you until it expires.

What's not refundable

• Renewals. Subscriptions renew automatically. Apart from the Brand Plan renewal rule above, renewal charges are not refundable, so please cancel before your renewal date if you don't want to continue.
• Third-party services. LOGO.com x Wix website plans, Business Email, and printed merchandise are provided by our partners and are non-refundable.
• Domain names. Fees for domain registrations, renewals, transfers, and redemptions are non-refundable. Once a domain order is submitted, the fee is paid to the domain registry and can't be recovered, even if the domain hasn't been used.
• Forgotten cancellations. We send renewal reminders by email before billing. Please check your spam folder, since outside the Brand Plan renewal rule above, a missed reminder doesn't make a renewal refundable.

Cancelling

You can cancel any subscription or turn off domain auto-renew at any time from your account settings. Your service continues until the end of the period you've paid for.

If you believe you're eligible under the satisfaction guarantee, email support@logo.com.