Can I speak with a representative?
LOGO.com does not provide phone support at this time.
| Support channels | |
|---|---|
| support@logo.com | |
| Knowledge Base | https://help.logo.com/ |
| In-product support | https://logo.com/dashboard - click the ? icon at the bottom right |
Our Customer Support team loves answering questions, solving problems, and helping you with your logo and business. We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective help over the phone.
We keep our support online for a few reasons:
- We can instantly view your account, account activity, system details, and other information so we can troubleshoot effectively.
- Building a business online is a visual process. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
- It's faster. We can quickly get to the bottom of your questions without putting you on hold.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.
Why am I not getting a response?
- Please ensure that your email is typed correctly in the contact form.
To better your chance at receiving a reply, please use your personal email and not a government/school email that restricts your incoming mail. When LOGO.com replies to those emails, those emails do not get through because "The user or domain that you are sending to (or from) has a policy that prohibited the mail that you sent."
