How can I check the status of my order?

From your Orders Dashboard you will see your order history under "Order List." When choosing a specific order, a new window will appear with additional details. Here you will find your order status. 

Your order will reflect one of the following statuses:

1. Canceled - Your order was canceled. Click "Copy order" to resubmit a matching order.
2. Draft - Your order has not yet been confirmed or completed. Click "Confirm order" to finish submitting it.
3. Failed - Your order was imported as a draft because payment failed. Viewing the order will show the reason payment failed.
4. Needs approval - Your order was imported but needs to be manually confirmed:
   1. The product wasn't synced when the order was submitted. Click "Complete order" and sync the product to finish submitting the order.
   2. At the time of the order, the setting “Manually confirm imported orders” was enabled. Click "Complete order" to finish submitting the order. Order import settings can be managed in your Dashboard under Stores → Edit → Orders.
5. Not Synced - Your order was imported but didn't begin because some or all products were unsynced. Click "Complete order" to finish submitting the order by syncing or ignoring the products.
6. On Hold - Your order has been placed on hold. This is usually due to an item being out of stock, an issue regarding graphics, mockups, or other potential issues that we need to address with you. Check the hold notes for details on what we need from you. Contact us if you have any questions.
7. Returned - Your order was returned to a printing facility. Check the return notes to confirm the reason.